FAQ
Find answers to the most common questions about our proxy services, setup, billing, and technical support. If you can't find what you're looking for, feel free to contact our support team.
A proxy acts as an intermediary between your device and the internet. When you use a proxy, your requests go through the proxy server first, which then forwards them to the target website. This hides your real IP address and location, providing anonymity and allowing you to access geo-restricted content.
Residential proxies use real IP addresses from internet service providers, making them appear as regular users. They're ideal for web scraping and accessing geo-restricted content. Datacenter proxies are hosted on servers and offer faster speeds but may be easier to detect. Choose based on your specific use case.
Getting started is easy! Simply sign up for an account, add funds to your wallet, choose your proxy plan, select your preferred country and ISP, and you'll receive your proxy credentials instantly. Our dashboard provides easy management of all your proxies.
You can add funds to your wallet through our secure payment system. We accept various payment methods including credit cards, bank transfers, and digital wallets. Simply go to your account dashboard, click on "Deposits" and follow the payment instructions.
Yes, you can purchase and use multiple proxies simultaneously. Each proxy comes with its own credentials and can be used independently. This is particularly useful for load balancing, testing different locations, or running multiple scraping tasks.
When your proxy expires, it will stop working. You'll receive notifications before expiration, and you can choose to renew it manually or enable auto-renewal. Expired proxies can be reactivated by purchasing a new plan for the same or different duration.
After purchasing a proxy, you'll receive credentials including IP address, port, username, and password. Configure these in your application or browser settings. We provide detailed setup guides for popular tools and programming languages to help you get started quickly.
Our proxies support HTTP, HTTPS, and SOCKS5 protocols. HTTP proxies are suitable for web browsing, HTTPS for secure connections, and SOCKS5 for more advanced applications. Choose the protocol that best fits your specific use case and application requirements.
You can test your proxy by checking your IP address before and after connecting to the proxy. Use online IP checkers or our built-in testing tools in the dashboard. If you see a different IP address and location, your proxy is working correctly.
